How can I cancel the CMS hosting plan and receive a refund of $10 in Webflow?
TL;DR
- Cancel hosting via Project Settings > Hosting tab > Cancel Hosting.
- Contact Webflow Support with site name, email, and refund request if the $10 charge was recent.
To cancel a CMS hosting plan in Webflow and request a $10 refund, you need to follow Webflow’s cancellation and refund policy steps.
1. Cancel the CMS Hosting Plan
- Go to Webflow Dashboard and open the project with the hosting plan you want to cancel.
- Click Project Settings, then go to the Hosting tab.
- Scroll to the bottom and click Cancel Hosting.
- Choose a reason, confirm cancellation, and Webflow will stop billing immediately. Your site will revert to the free staging tier.
2. Request a Refund from Webflow
- Webflow provides refunds only within 30 days of the original purchase or renewal for annual hosting plans.
- Refunds for monthly plans are not guaranteed, but support may issue one as a courtesy if it's recent (like a $10 monthly CMS plan billed a few days ago).
- Go to Webflow Support, scroll to the bottom, and click "Contact Support".
- Submit a request including:
- Your Site name and email address
- A brief explanation (e.g., “I just canceled my CMS hosting plan and would like a refund of the $10 monthly charge made on [date].”)
3. Monitor Your Email for a Response
- Webflow’s support team will review your request and usually respond within 1–2 business days.
Summary
To cancel your $10 CMS hosting plan and get a refund, first cancel hosting from the Project Settings, then submit a refund request to Webflow Support if the charge was recent. Refunds are not automatic and depend on Webflow’s discretion, especially for monthly plans.