How can I cancel the CMS hosting plan and receive a refund of $10 in Webflow?
TL;DR
- Cancel the CMS hosting plan in Webflow within 14 days via Project Settings > Hosting > Cancel Hosting.
- Contact Webflow Support with your project details to manually request the $10 refund, as it's not issued automatically.
To cancel a CMS hosting plan and receive a $10 refund in Webflow, you'll need to cancel the hosting within Webflow's refund window. Here’s how to proceed:
1. Check Refund Eligibility
- Webflow offers a full refund within 14 days of purchasing a hosting plan.
- If you're within this window, you qualify for a refund when canceling.
- After 14 days, you can still cancel the plan, but no refund is issued automatically.
2. Cancel the CMS Hosting Plan
- Go to Webflow Dashboard and select the project.
- Click Project Settings > Hosting tab.
- Scroll to the bottom and click Cancel Hosting.
- Follow the confirmation steps to downgrade your project to Starter (unhosted) plan.
3. Contact Webflow Support for Manual Refund
- Webflow does not automatically refund when canceling via the dashboard.
- Visit Webflow Support and click Contact Support.
- Use the contact form or chat to request your refund.
- Include:
- Project name
- Cancellation date
- Mention the $10 charge and that you're within the 14-day refund period
4. Wait for Confirmation
- Support typically replies within 24–48 hours.
- Once approved, you’ll receive the refunded amount (e.g., $10) to your original payment method.
Summary
To cancel your CMS plan and get a $10 refund, cancel the plan from Hosting settings within 14 days and then request a manual refund through Webflow Support. Refunds aren’t automatic, so contacting support is essential.