What are the current challenges facing Webflow, particularly in terms of customer feedback, performance issues, and customer support?
TL;DR
- Users are frustrated by Webflow’s slow response to feedback, lack of a clear roadmap, and unimplemented high-demand features.
- Performance lags in complex projects, collaboration tools remain limited, and Designer load times can be slow.
- Customer support lacks live options, has limited hours, and email responses may take up to 48 hours.
- Pricing increases and platform lock-in due to the proprietary CMS structure raise concerns for freelancers and small agencies.
Webflow faces several ongoing challenges that users frequently highlight, particularly related to customer feedback integration, platform performance, and the limitations of customer support.
1. Customer Feedback Not Prioritized or Acted On
- Users report feeling unheard, citing long-standing feature requests that remain unaddressed.
- Webflow’s official Wishlist platform has slowed in updates, and many highly-voted features (e.g., native membership features, localization improvements) remain unimplemented.
- The lack of a clear roadmap or regular status updates creates frustration among power users and agencies.
2. Performance and Editor Issues
- The Designer can lag noticeably on complex projects with many Collection items or high CMS usage.
- Collaboration tools like the Editor and Workspace permissions are still evolving and can be limiting for large teams or enterprise clients.
- Some users experience slow load times in the Designer, particularly when using large images or advanced interactions.
3. Customer Support Limitations
- No live chat or phone support—Webflow’s support model is email-based, which can lead to delayed resolutions (commonly 24–48 hours).
- Limited support hours (Monday–Friday, 6 a.m. to 6 p.m. PT) and no weekend coverage frustrate users in different time zones or on tight launch deadlines.
- Support documentation is extensive, but often lacks depth for advanced issues or edge cases.
4. Pricing and Platform Lock-In
- Pricing increases, especially for workspaces and CMS limits, have drawn criticism from freelancers and small agencies.
- Some users feel locked into Webflow’s ecosystem, due to proprietary CMS structure and lack of export options for dynamic content.
Summary
Webflow’s current challenges include slow implementation of user feedback, performance bottlenecks in large projects, and limited customer support options. While the platform remains powerful for front-end design, users seek more transparency, speedier updates, and more robust support to match Webflow’s expanding feature set.