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Can I contact Webflow on behalf of GoDaddy regarding hosting issues?

TL;DR
  • Only Webflow project owners or users with access can contact Webflow support.
  • Ensure GoDaddy DNS settings include A records (75.2.70.75, 99.83.190.102) and a CNAME for www pointing to proxy-ssl.webflow.com.
  • Webflow hosting must be used exclusively; hybrid hosting with GoDaddy isn’t supported.

You cannot directly contact Webflow on behalf of GoDaddy for hosting issues unless you are the Webflow account owner or have access to the Webflow project tied to the domain.

1. Webflow Only Supports Account Holders

  • Webflow’s support team will only assist users who own or manage a Webflow project.
  • If you’re working for a client, they need to grant you Editor or Workspace access to the Webflow project before you can contact support.
  • Webflow will not handle domain provider-specific issues unless the DNS records are properly set and pointing to Webflow servers.

2. What You Can Do Regarding GoDaddy Hosting Issues

  • If you’re trying to connect a GoDaddy domain to Webflow, ensure the correct DNS records are configured:
  • A records: (a) 75.2.70.75 and (b) 99.83.190.102
  • CNAME: for the www subdomain, point it to proxy-ssl.webflow.com
  • These updates must be made in the GoDaddy DNS dashboard.

3. How to Get Webflow Support

  • Log into the Webflow account that owns the hosted project.
  • Click Help & Support > Contact Support from your dashboard.
  • For faster support, provide:
  • The Webflow project URL
  • The custom domain name
  • Screenshots of the DNS settings in GoDaddy

4. What to Do If You Use GoDaddy Hosting

  • If the issue is with GoDaddy’s hosting (not just the domain), be aware that Webflow does not integrate with external hosting providers.
  • You must fully host the site on Webflow or fully on GoDaddy. Hybrid setups are not supported.

Summary

Only the Webflow project owner or someone with access can contact Webflow support. If you’re handling DNS from GoDaddy, ensure it’s correctly set up to point to Webflow’s servers—but any support requests must come from a verified Webflow account.

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