How does Webflow charge their 2% transaction fee for ecommerce?

Webflow charges a 2% transaction fee on orders for eCommerce sites using a Standard plan. This fee applies per sale and is separate from any credit card processing fees charged by payment providers like Stripe or PayPal.

1. When the 2% Fee Applies

• The 2% transaction fee is only charged on the Standard eCommerce plan.
• If you're on the Plus or Advanced eCommerce plans, this transaction fee is waived.
• The fee is assessed per successful transaction—not for refunds or failed payments.

2. How the Fee Is Collected

• Webflow deducts the 2% fee automatically via Stripe when the customer’s payment is processed.
• For example, on a $100 order, Webflow takes $2 before the remaining funds are transferred to your Stripe account.
• The fee is taken from the gross transaction amount, which includes product total plus shipping and taxes (before any discount).

3. Compatibility With Payment Providers

• This 2% fee only applies when using Stripe, which is the primary integrated payment processor in Webflow.
• If you use another method like PayPal, Webflow does not collect a 2% platform fee, though PayPal’s own processing fees still apply.

4. Viewing Transaction Fees

• You can track these fees in your Stripe dashboard; they will appear as Webflow platform fees.
• Webflow does not directly itemize the 2% fee in its own dashboard.

Summary

Webflow charges a 2% transaction fee on the Standard eCommerce plan, which is deducted automatically on each order processed through Stripe. Upgrading to the Plus or Advanced plan removes this fee.