How can I downgrade my Ecommerce basic site to the CMS plan on Webflow if I keep getting a "Conflict" error message when I try to do so despite trying multiple credit cards?
TL;DR
- Delete all Ecommerce elements including Products, Categories, related templates, checkout pages, and components like Cart or Add to Cart buttons.
- Remove any Ecommerce CMS Collections, publish the site, and then downgrade via Site Settings; if the error persists, contact Webflow Support.
You're trying to downgrade from an Ecommerce plan to a CMS plan in Webflow but are seeing a "Conflict" error despite attempting multiple payment methods.
1. Understand the Root Cause of the Conflict Error
- The Conflict error when downgrading an Ecommerce plan typically means that your site currently has Ecommerce features enabled (like Products, Categories, or Ecommerce checkout) that are incompatible with the CMS plan.
- Webflow won’t allow a downgrade while any Ecommerce-related components or data still exist in the project.
2. Remove All Ecommerce Features
Before you can switch from Ecommerce Basic to CMS, you must manually remove all Ecommerce elements:
- Go to the Designer and delete all Products, Categories, and any Ecommerce Templates (like Product Template or Category Template pages).
- In the Page panel, delete the Checkout, Cart, and Order Confirmation pages.
- In the Components panel, remove any Cart or Add to Cart buttons in your design.
- Check and disable Ecommerce functionality in the Settings > Ecommerce tab by clearing any data there.
3. Clear All Ecommerce Data in the CMS
- Open the CMS Collections and delete any that are linked to the Ecommerce structure (e.g., Product or Category Collections).
- Ensure that no pages or components are referencing now-deleted Ecommerce Collections.
4. Publish After Cleanup
- Publish your site again after removing Ecommerce content. This step clears any cached Ecommerce data Webflow may detect.
- Refresh your dashboard or log out and back in to make sure Webflow registers the changes.
5. Downgrade the Plan
Once all Ecommerce features are removed:
- Go to Site Settings > Plans.
- Click Downgrade to CMS Plan.
- Choose an existing card or retry with a valid one if needed.
If it still fails with a “Conflict” error after Ecommerce content is removed, proceed to the next step.
6. Contact Webflow Support
If you've fully cleared Ecommerce components and still get the error:
- Contact Webflow directly via Webflow Support.
- Explain that you're receiving a "Conflict" error when downgrading, confirm all Ecommerce content is deleted, and include a link to your site.
Summary
To successfully downgrade from Ecommerce Basic to CMS, you must completely remove all Ecommerce-related features and content from your site, including products, templates, and checkout pages. If the error persists after cleanup, contact Webflow Support for resolution.