Can someone help me if I receive an error "cannot use this promo code for this billing frequency" while trying to buy a Webflow plan using a student discount coupon code?
TL;DR
- Switch to Annual billing on the Webflow Pricing Page before applying the student promo code.
- If the error persists, check if the code is compatible with your selected plan and contact Webflow Support with details if needed.
The error "cannot use this promo code for this billing frequency" occurs when a promo code (like a student discount) is applied to a plan with an incompatible billing frequency.
1. Understand Promo Code Limitations
- Webflow promo codes, including student discounts, often have restrictions—common ones include being valid only for annual billing (not monthly).
- When applying a student discount, Webflow checks if your billing frequency matches the code’s terms.
2. Change Your Billing Frequency
- Go to Webflow Pricing Page and select the intended plan type (Site or Workspace).
- Choose the Annual option if you’ve selected Monthly by default.
- Apply the student discount code after changing the frequency.
3. Verify Discount Eligibility
- Some student discount codes are valid only for specific plans (e.g., annual CMS Site plan or Workspace Core).
- If you’re trying to apply the code to a plan it doesn’t support, even changing frequency won’t work.
4. Contact Support if Still Blocked
- If you’ve selected Annual billing and a supported plan but still see the error, contact Webflow Support via the contact form (https://webflow.com/contact).
- Include the promo code, selected plan, and screenshots (if possible) to speed up resolution.
Summary
The error means the student promo code you're using requires a different billing frequency—switch to Annual billing and reapply the code. If that doesn’t fix it, the code may be restricted to specific plans, and you should contact Webflow support.