The error "cannot use this promo code for this billing frequency" occurs when a promo code (like a student discount) is applied to a plan with an incompatible billing frequency.
- Webflow promo codes, including student discounts, often have restrictions—common ones include being valid only for annual billing (not monthly).
- When applying a student discount, Webflow checks if your billing frequency matches the code’s terms.
2. Change Your Billing Frequency
- Go to Webflow Pricing Page and select the intended plan type (Site or Workspace).
- Choose the Annual option if you’ve selected Monthly by default.
- Apply the student discount code after changing the frequency.
3. Verify Discount Eligibility
- Some student discount codes are valid only for specific plans (e.g., annual CMS Site plan or Workspace Core).
- If you’re trying to apply the code to a plan it doesn’t support, even changing frequency won’t work.
- If you’ve selected Annual billing and a supported plan but still see the error, contact Webflow Support via the contact form (https://webflow.com/contact).
- Include the promo code, selected plan, and screenshots (if possible) to speed up resolution.
Summary
The error means the student promo code you're using requires a different billing frequency—switch to Annual billing and reapply the code. If that doesn’t fix it, the code may be restricted to specific plans, and you should contact Webflow support.