Can someone help me if I receive an error "cannot use this promo code for this billing frequency" while trying to buy a Webflow plan using a student discount coupon code?
TL;DR
- Ensure you are selecting an annual plan, as student discount codes usually don’t work for monthly billing.
- Verify you are using the correct student discount code and check for any usage restrictions.
- Enter the promo code accurately at checkout, ensuring no typos or extra spaces.
- If the issue continues, contact Webflow Support with details and a screenshot of the error.
The "cannot use this promo code for this billing frequency" error occurs when applying a Webflow student discount coupon to an ineligible billing plan. Webflow’s student discount typically applies only to annual billing and not to monthly plans.
1. Check Your Plan's Billing Frequency
- Go to Webflow Pricing and ensure you are selecting an annual plan, as student coupons usually don’t work for monthly billing.
- If you’ve chosen a monthly plan, switch to annual before applying the discount.
2. Verify Your Promo Code
- Confirm that you’re using the correct student discount code sent by Webflow after approval.
- Some codes have usage restrictions, such as a one-time use per account.
3. Apply the Code Correctly
- Enter your discount code at the checkout page before completing the purchase.
- Ensure there are no extra spaces or typos when entering the promo code.
4. Contact Webflow Support
- If the error persists despite using the correct billing frequency and valid code:
- Go to Webflow Support (Webflow Contact Page).
- Mention that you've checked billing frequency and still encounter the issue.
- Provide a screenshot of the error message and details about the plan you're purchasing.
Summary
This error usually appears if you’re trying to apply a student discount promo code to a monthly plan instead of an annual one. Switching to an annual plan should resolve it. If the issue persists, contact Webflow Support with details and screenshots.