Why is my new phone not generating any codes from Webflow?

If your new phone isn’t generating 2FA codes for Webflow, it’s likely related to how your two-factor authentication (2FA) was set up on the old device.

1. Understand How Webflow 2FA Works

• Webflow uses TOTP-based (Time-based One-Time Password) 2FA, typically generated by apps like Google Authenticator, Authy, or Microsoft Authenticator.
• These apps don’t automatically transfer accounts between devices unless you manually migrate or restore them.

2. Check If the 2FA App Was Restored

• If you didn’t back up or migrate your 2FA app from the old device, the Webflow account configuration won’t appear on the new phone.
• Simply reinstalling the app on a new phone won’t restore 2FA codes unless you used an app that supports backups (like Authy).

3. What You Can Do Now

• Access your backup codes: When first setting up 2FA in Webflow, you were given a set of backup recovery codes. You can use one of these to log in and disable or reconfigure 2FA.
• If you don’t have backup codes:
• Contact Webflow Support directly to request 2FA reset. You’ll be asked to verify your identity (typically via email and/or billing details).
• Once logged in, go to Account Settings > Security and either:
• Disable 2FA, or
• Set it up again by scanning the QR code with your new device’s authenticator app.

4. Prevent This in the Future

• Use an authenticator app that supports cross-device backup, such as 1Password, Authy, or Microsoft Authenticator.
• Save the Webflow 2FA QR code or secret key securely during setup to make future restoration easier.

Summary

Your new phone isn't generating codes because the Webflow 2FA account wasn't transferred to it. Use your backup codes or contact Webflow Support to regain access, then set up the authenticator app on your new device correctly.