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What is the best way to collect feedback and bug reports from clients while building Webflow sites?

TL;DR
  • Use tools like MarkUp.io or BugHerd for direct on-site client comments with contextual metadata.
  • Publish regularly to Webflow's staging domain to ensure clients review the latest version.
  • Collect structured input via feedback forms (e.g., Typeform, Airtable) on a private page.
  • Track issues using shared task boards like Trello or Notion with clear tagging.
  • Encourage detailed client reports, including URLs, devices, and reproduction steps.

Collecting feedback and bug reports effectively during Webflow site development keeps your project aligned with client expectations and ensures faster iteration.

1. Use Commenting Tools Over Live Site Previews

  • Use tools like MarkUp.io, Pastel, or BugHerd to allow clients to annotate directly on a live Webflow staging site.
  • These tools overlay comment widgets so clients can click exactly where they see issues.
  • Each comment is recorded with metadata (URL, screen size, browser), which helps reproduce bugs.

2. Enable Webflow's Staging Hosting

  • Publish the project to Webflow's staging domain (e.g., yoursite.webflow.io) and share that link with clients.
  • This ensures they are reviewing the latest version of the site and reduces confusion.

3. Use Form Tools or Integrations for Structured Feedback

  • Embed a Typeform, Airtable form, or custom Webflow form on a private “Feedback” page (e.g., /admin/feedback).
  • Ask structured questions like: "What page?", "What device?", "Describe the issue", and allow optional screenshots.
  • Ensure access to this page is password-protected.

4. Use a Shared Task Board for Tracking

  • Use Notion, Trello, ClickUp, or Asana to maintain a shared bug tracker or feedback list.
  • Create distinct tags like Bug, Design Request, Copy Issue, etc.
  • Let clients drop in entries, optionally linking to specific pages or anchors.

5. Ask Clients to Use Native Browser Tools (If Tech-Savvy)

  • Encourage detailed feedback with key details like:
  • Page name/URL
  • Device & browser
  • Steps to reproduce
  • If appropriate, ask them to use browser inspect tools or screenshot tools like CleanShot or Loom.

Summary

Use tools like MarkUp.io or BugHerd for intuitive, on-site commenting, combined with form-based feedback or a shared project board to organize incoming data. Publish changes often on Webflow’s staging domain to keep client feedback aligned with your live edits.

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