What is causing the issue with the logic of the notification emails for the Webinar Forms and Event Forms in Webflow, where the email should include the name of the event/webinar but the tests on the flow are not working either?
TL;DR
- Add a properly named event name field (e.g., hidden input linked via CMS) to your form.
- Verify the field is referenced correctly in form notifications and any connected automation tools.
- Test submissions on the live published site to ensure accurate field population.
You're encountering an issue where notification emails from Webinar and Event forms in Webflow do not include the event or webinar name as expected. This is likely due to missing or improperly configured form fields or logic in the form submission flow.
1. Check Form Field Names and Availability
- Ensure each form includes a clearly labeled Event/Webinar name field, and that this field has a proper
Name(attribute) defined in Webflow. - The field used for the event name should be either static (from CMS) or populated dynamically using custom code or hidden fields.
2. Review If Using CMS-Based Templates
- If you built the Event or Webinar page using a CMS Collection, make sure the form has a hidden input field or a static text field that holds the
event/webinar name, linked via a CMS field. - Example: Add a hidden input with a
Namelikeevent_name, and set itsValueusing the CMS field: Add Field → Get Text from Current Event Name.
3. Validate Form Submission Settings
- Go to Project Settings → Forms tab, and verify what fields are mapped in the form notification template.
- Confirm that the name field (e.g.,
event_name) is included in the email body using the correct merge tag format (e.g.,{{ event_name }}).
4. Double-Check Webflow Logic/Test Limitations
- Test submissions from actual published pages, ideally on the custom domain (not just the webflow.io subdomain or Designer preview).
- Webflow's built-in "Send Form Notifications" logic may not parse or populate hidden fields correctly in manual “Test” submissions.
5. If Using Zapier or Make for Automations
- If you're using Zapier, Make, or another external tool, ensure the event/webinar name is included in the trigger payload.
- Inspect a webhook or form submission payload to ensure that the field (e.g.,
event_name) is captured and passed to the automation.
Summary
To fix logic issues in your Webinar/Event form emails, confirm that the form includes a properly named field for the event name, preferably populated via CMS or hidden input. Then ensure it's correctly referenced in form settings and automation tools. Test only on the published live site for accurate results.