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What could be causing the general error message "There was an error resetting your password. Please try again, or contact us if you continue to have problems" when attempting actions like login, sign up, or reset password on Webflow?

TL;DR
  • Clear browser cache and cookies, then restart the browser.
  • Try using an incognito/private window to bypass stored data.
  • Disable browser extensions that may interfere with authentication.
  • Attempt using a different browser or device.
  • Check Webflow’s status page for any service outages.
  • Ensure the reset link is up-to-date and request a new one if needed.
  • Contact Webflow support if issues persist.

The "There was an error resetting your password" message in Webflow can appear due to issues with authentication, cookies, or browser settings. Here are the common causes and solutions:

1. Clear Browser Cache and Cookies

  • Webflow authentication errors can be caused by outdated cookies or corrupted cache data.
  • Clear your browser cache and cookies, then restart your browser and try again.
  • If using Chrome, go to Settings > Privacy and security > Clear browsing data and select Cookies and Cache.

2. Try an Incognito or Private Window

  • Open a private/incognito window in your browser and attempt the login, sign-up, or password reset process.
  • If it works in incognito, the issue is likely caused by browser extensions or cached data.

3. Disable Browser Extensions

  • Some extensions, especially ad blockers or privacy-focused plugins, may interfere with Webflow’s authentication.
  • Disable all extensions, refresh the page, and try again.

4. Use a Different Browser or Device

  • Attempt to log in or reset your password using an alternative browser or device.
  • If it works elsewhere, the issue may be browser-specific, requiring settings adjustment or reinstallation.

5. Check for Webflow System Issues

  • If you’re using a password reset link, ensure it is the latest one received via email.
  • Try requesting a new reset link and use it immediately after receiving it.

7. Contact Webflow Support

  • If none of the above steps work, reach out to Webflow support (Webflow University Contact Page) for further assistance.
  • Provide details including the email associated with your account and any error messages encountered.

Summary

This issue is commonly related to browser settings, expired reset links, or temporary Webflow service issues. Try clearing your cache, using an incognito window, and checking Webflow’s status page. If the issue persists, contact Webflow support for further troubleshooting.

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