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How can I fix the issue where only the "Thank you" video is showing instead of my original videos on Webflow?

TL;DR
  • Check that original videos are not hidden in the Webflow Designer via display or conditional visibility settings.
  • Ensure "Thank you" video only appears under correct form submission success conditions and original videos are in the default state.
  • Review custom embed code and interactions to confirm they're not unintentionally hiding or replacing the original videos.
  • Publish and test the live site in an incognito window to identify any session or rendering issues.

When only the "Thank you" video is showing on your Webflow site instead of your original videos, the issue is typically related to visibility settings, conditional visibility, or embed code behavior.

1. Check Element Visibility in Webflow Designer

  • Open your project in Webflow Designer.
  • Navigate to the page or component where your original videos should appear.
  • Select your video elements (original videos) and check the Display settings in the Style panel.
  • Make sure their Display is not set to None or hidden by conditional visibility.

2. Examine Conditional Visibility Settings

  • Select your "Thank you" video element.
  • In the Element Settings panel, look at any Conditional Visibility rules applied.
  • If the "Thank you" video is set to show under certain conditions (e.g., form submission), make sure those conditions aren’t being triggered prematurely or incorrectly.
  • Do the same for your original videos—ensure they are set to appear under the right conditions.

3. Review Form Submission Success Settings

  • If the “Thank you” video is part of a Form Success State, it will only show after a successful submission.
  • Select your Form Block, click the Success state tab (in the right-hand panel under the form's settings), and check whether the thank you video is placed there.
  • If yes, return to the Default state and ensure your original videos are placed there, not in the success state.

4. Inspect Custom Embed Code or Interactions

  • If you’re using custom embed code to load videos (like a YouTube iframe or third-party widget), ensure the URLs or loading logic are correct.
  • For interactions (like clicking “Submit”), check the Interactions panel to see if any Show/Hide actions are affecting your video elements.

5. Publish and Test the Live Site

  • Webflow’s preview might not always reflect all JS or backend behaviors. Publish your site and test it in an incognito browser window.
  • This helps determine whether the issue is happening due to client-side rendering, cookies, or session storage logic.

Summary

You're likely seeing only the "Thank you" video because your original videos are either hidden by conditional logic, are placed in the default state incorrectly, or are affected by interactions or embed settings. Use the Webflow Designer to verify element visibility, check success state settings for forms, and examine custom code behavior to restore your original video content.

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