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How can I contact Webflow support to resolve a DNS_PROBE_FINISHED_NXDOMAIN error after connecting a custom domain?

TL;DR
  • Verify that your DNS settings match Webflow’s requirements in Project Settings → Hosting, including correct A and CNAME records.
  • If the issue persists, log in at webflow.com/contact and submit a DNS support request for the affected project.

The DNS_PROBE_FINISHED_NXDOMAIN error typically means your custom domain isn’t pointing correctly to Webflow. If you've checked your DNS setup and still need help, contacting Webflow Support is the next step.

1. Check Your Webflow DNS Setup First

  • Go to Project Settings of your Webflow project.
  • Click the Hosting tab to find the Webflow-required DNS settings.
  • Ensure your domain registrar has:
  • A records pointing to: (a) 75.2.70.75 and (b) 99.83.190.102.
  • CNAME record pointing your www subdomain to proxy-ssl.webflow.com.
  • Wait for DNS propagation, which can take up to 48 hours.

2. Access Webflow Support

  • Go to https://webflow.com/contact.
  • Scroll down to the “Support” section and choose “Get help from our support team.”
  • Sign in to your Webflow account if prompted.

3. Submit a Support Request

  • Once logged in, follow these steps:
  • Choose the affected project.
  • Select DNS or domain issues as the topic.
  • Briefly describe the issue and mention the DNS_PROBE_FINISHED_NXDOMAIN error.
  • Include any screenshots or domain names to help speed up troubleshooting.

4. Use Webflow University and Forum (Optional)

  • For faster answers, check the Webflow University article: “Connect a custom domain”.
  • Use the Webflow Forum (https://forum.webflow.com/) to ask peers if this is time-sensitive.

Summary

To contact Webflow Support for a DNS_PROBE_FINISHED_NXDOMAIN error, first confirm your DNS settings in Hosting → Project Settings. If everything is correct and the issue persists, visit webflow.com/contact, log in, and submit a DNS support ticket directly for your project.

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