Any suggestions on how to resolve the issue where editors invited to my Webflow site are unable to create their username and password after entering the temporary site password?
TL;DR
- Publish your Webflow site to both the Webflow.io and any custom domains.
- Disable temporary password protection, resend Editor invitations, and ensure Editors use the invite link.
- Confirm you're on a CMS hosting plan, use a supported browser with cookies/JavaScript enabled, and try clearing cache or switching networks.
If your Webflow Editors can access the site using the temporary password but are unable to create their Editor accounts, the issue is likely related to either site publishing or browser settings.
1. Ensure the Site Is Published to the Correct Domain
- Log in to Webflow, then Go to your Project Settings > Publishing tab.
- Confirm that you've published the site to the Webflow.io staging domain and any custom domain (if applicable).
- The Editor functionality only works correctly when the site is properly published.
2. Disable Site Password Temporarily
- Go to Project Settings > Settings > Password Protection.
- Remove the temporary site password (or disable password protection for now).
- The site password overlay can interfere with the Editor onboarding screen.
3. Send New Editor Invitation
- In the Editor tab of Project Settings, remove the existing invite and send a new invitation to each Editor.
- Ensure they are accessing the Editor from the link in the email invite, which contains a unique token tied to their account setup.
4. Confirm That CMS Hosting Plan Is Active
- Editor functionality requires at least a CMS hosting plan. Verify that your Webflow project isn't only using a free plan or a Basic plan.
5. Check Browser and Cookie Settings
- Ask the editor to try using a different browser (e.g., Chrome or Firefox).
- Ensure cookies and JavaScript are enabled.
- Try using incognito/private mode to bypass cache and extensions that may interfere with the page.
6. Clear Browser Cache or Attempt Different Network
- Occasionally, browser cache may prevent Webflow scripts from initializing correctly. Clear browser cache and reload.
- If possible, try accessing the onboarding process from a different network or device.
Summary
To resolve this Editor onboarding issue, remove the temporary site password, ensure the site is correctly published, and resend the Editor invitation. Also verify that your hosting plan supports the Editor feature and use a modern browser with cookies enabled for the best experience.