What is the error message I'm receiving when visiting my Webflow domain?
TL;DR
- Identify the browser error message and match it to common Webflow issues (403, 404, DNS, SSL, or redirects).
- Check domain setup in Webflow's Project Settings, ensure proper DNS records, enable SSL, and verify publishing and default domain settings.
To identify the error message you're receiving when visiting your Webflow domain, you’ll need to check what exactly appears in the browser. Below are the most common types of Webflow-related errors and what they mean:
1. 403 Forbidden Error
- Appears when your domain is correctly pointing to Webflow, but the domain isn't connected inside Webflow’s Project Settings.
- Make sure you've added the custom domain under Project Settings > Hosting.
- Confirm the domain (with and without www) is marked as the default domain.
2. 404 Page Not Found
- Shown if:
- Your domain is connected but no page is published to it.
- A specific URL path doesn't match any published pages or static routes.
- Confirm that a homepage exists and is set as the homepage in Webflow.
3. This site can’t be reached / Server IP address could not be found
- Caused by DNS records not being configured correctly.
- In your domain registrar’s DNS settings, ensure:
- A records point to Webflow’s IPs: (a) 75.2.70.75 and (b) 99.83.190.102.
- The CNAME record for "www" points to proxy-ssl.webflow.com.
4. SSL/TLS errors (e.g., Your connection is not private)
- Happens when SSL is not enabled in Webflow.
- Go to Project Settings > Hosting, scroll to SSL, and make sure it’s turned ON.
- Re-publish your site after enabling SSL.
5. Too Many Redirects
- This is typically due to:
- www/non-www not set correctly as default domain.
- Conflicting redirects on your custom domain or in Webflow’s Page Redirects tab.
- Fix this by setting the preferred www or root domain as the default, not both.
Summary
To determine the exact issue, look at the specific error displayed in the browser. Then match it to the most common Webflow domain errors above. You’ll likely need to verify your DNS setup, domain connection in Webflow, and publishing settings.