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Why is my Webflow email form giving an error message for a valid email address input?

TL;DR
  • Ensure email format is correct, remove extra spaces or invalid characters.
  • Check for restrictive custom validation patterns and adjust or remove them.
  • Disable custom scripts to rule out JavaScript conflicts.
  • Trim inputs to remove hidden characters from autofill or copy-paste.
  • Verify third-party integration rules aren’t rejecting the email.
  • Always test the form on the published (live) site, not in preview mode.

Your Webflow form may display an error for a seemingly valid email due to several possible configuration or validation issues.

1. Check Email Input Validation

  • Webflow automatically applies basic HTML5 email validation to email fields.
  • The email must have the correct format (e.g., name@example.com). Webflow uses the browser's native validation in most cases.
  • Invalid characters, extra spaces, or missing "@" or "." can trigger errors, even if the email looks almost correct.

2. Confirm Custom Validation Settings

  • Click on the email field in your Webflow Designer and check the Element Settings panel.
  • If you've added a custom pattern (Regular Expression), it may be too restrictive.
  • Solution: Remove or adjust the custom pattern to allow standard formats.

3. Look for Flow Conflicts in Custom Code

  • Custom code (like JavaScript that handles validation or submission) may interfere with how Webflow processes the form.
  • Disable or comment out any custom scripts temporarily to test if they’re the cause.

4. Browser Autofill or Copy-Paste Issues

  • Some browsers may autofill emails with hidden characters or trailing spaces.
  • Ensure the form input is trimmed correctly before submission. Webflow doesn't do this automatically.
  • Solution: Add JavaScript to trim inputs on submit, or manually test without autofill.

5. Check for Form Block or Integration Issues

  • If your form is connected to a third-party tool (like Zapier or Mailchimp via custom code or Webflow Logic), a backend validation rule might be rejecting the email.
  • Review the service’s incoming data rules and logs.

6. Test Publishing and Live Page

  • Webflow validation behaves properly only on the published site. It may not work correctly in preview mode.
  • Always test the form on your live site URL to verify error behavior.

Summary

Your Webflow email form likely rejects valid inputs due to overly strict validation (like a regex pattern), browser autofill quirks, or conflicts with custom code or integrations. Test on the live site, review input settings, and trim any whitespace or special characters before submit.

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