Has anyone encountered a situation where they received the Webflow student discount but were unable to apply it because of an error message stating "Promotion code only available to students"? If so, how did you resolve this issue?
TL;DR
- Confirm your student status is approved and you're logged into the correct Webflow account that was used for the application.
- Apply the exact promo code to a Site Plan, not a Workspace plan, and contact support with documentation if the issue continues.
If you're receiving the error “Promotion code only available to students” even after being approved for the Webflow student discount, it means the system isn't recognizing your account status correctly.
1. Confirm Your Student Status Was Approved
- Check for Confirmation Email from Webflow Education confirming that you’ve been accepted into the student program.
- Log in and visit the Webflow Student Discount page to verify your account is listed as approved.
2. Make Sure You're Logged Into the Right Account
- The discount code is only tied to the email address used during the application.
- If you applied with a school email but are logged into a different Webflow account, the code will not work.
- Log out of any current session and sign back in using the email that was approved for the discount.
3. Double-Check Where You're Applying the Promo Code
- The student promo code only applies to individual Site Plan purchases, not Workspace plans.
- Go to Site Settings > Billing for the specific project, and apply the code under Add promo code during checkout.
4. Verify You're Using the Correct Promo Code
- Use the exact code sent by Webflow—these are typically unique to your account.
- Ensure there are no leading spaces or formatting issues when pasting it.
5. Contact Webflow Support
- If all else fails, go to Webflow University → Contact Support, or email support@webflow.com.
- Include these details:
- Screenshot of the error
- Copy of the student discount approval email
- The email address of your Webflow account
- The exact promo code you’re trying to use
Summary
This error usually occurs if you're logged into the wrong account or trying to apply the code to an ineligible plan. Ensure you're using the approved student account, applying the code to a Site Plan (not Workspace), and using the exact promo code provided. If issues persist, contact Webflow Support with full documentation.