What could be causing payment conflicts when trying to upgrade from a free trial on Webflow, and how can this issue be resolved?
TL;DR
- Ensure correct plan selection by distinguishing between Workspace plans (for team features) and Site plans (for hosting).
- Verify that your billing method is valid, assigned to the correct Workspace, and that there are no failed invoices.
- Check that your project is in the appropriate Workspace and assigned the proper plan type, then try using Incognito mode if issues persist.
- Contact Webflow Support with error details if the upgrade still fails.
Payment conflicts when upgrading from a free trial in Webflow typically stem from billing setup errors, card issues, or conflicts between Site plan and Workspace plan assignments.
1. Review Current Trial and Plan Structure
- Free trials in Webflow apply to features from Workspace plans (like Starter or Core), not paid hosting/site plans.
- Upgrading to a Site plan (e.g., Basic, CMS, Business) is separate from Workspace plans.
- Conflict arises if you're trying to assign paid hosting to a project that's under a trial or mismatched Workspace.
2. Check Billing Setup and Card Details
- Go to Account → Billing or Workspace → Billing Settings.
- Make sure:
- The card is valid and active.
- There are no pending invoices or failed transactions.
- Your payment method is added to the correct Workspace, not just to your individual account.
3. Avoid Conflicting Plan Types
- You can't apply a Workspace plan to just one site—you apply it at the team/Workspace level.
- When hosting a specific project, you need a Site plan assigned to that project, even if you're on a paid Workspace plan.
4. Confirm Site Location in Workspace
- If your project is in a Workspace that already has a paid plan, you may not need an additional upgrade unless you're trying to publish the site (requires a Site plan).
- Try moving the project to the correct Workspace or ensure you're purchasing the right plan type for your goal (collaboration vs. site hosting).
5. Clear Browser Cache or Use Incognito
- Sometimes UI caching issues interfere with the payment flow.
- Try completing the upgrade in Incognito mode or a different browser.
6. Contact Webflow Support If There's a Block
- If the system prevents your upgrade even after verifying all above, contact Webflow Support directly.
- Provide exact error messages and clarify whether you're upgrading a Workspace plan or a Project’s Site plan.
Summary
Payment conflicts when upgrading from a free trial in Webflow usually result from plan mismatches, invalid billing methods, or pending invoices. Ensure you're adding the correct Site or Workspace plan, check your billing setup, and resolve any errors before proceeding. If all else fails, Webflow Support can directly assist.