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How can I fix the "Snapshot not found" error in Webflow when trying to preview past backups? I've tried multiple backups and different Webflow accounts, but the issue persists.

TL;DR
  • Log into the correct Webflow account and verify the project is listed in your Dashboard.
  • Try accessing the backup in incognito mode to avoid cache issues.
  • Wait briefly and retry, as the error may be temporary.
  • If unresolved, contact Webflow Support with project details and error screenshots.

The “Snapshot not found” error in Webflow typically indicates a problem accessing a saved project backup. This can happen due to internal syncing issues or limitations with Webflow’s version history service.

1. Confirm You're Logged Into the Correct Account

  • Verify which Webflow account you're logged into, especially if you're managing multiple.
  • Go to your Dashboard, and make sure the affected project is listed there.

2. Check Project’s Current Status

  • If the project has recently been restored from a backup, cloned, or transferred, it might have disrupted connections to older snapshots.
  • Confirm that the project is still active and hasn’t been deleted or corrupted.

3. Use Incognito Mode and Clear Cache

  • Open an incognito/private browsing window and log into Webflow again.
  • Try previewing backups from this clean session to rule out cache or cookie conflicts.

4. Wait and Retry

  • This error can sometimes be temporary due to Webflow server issues.
  • Wait 10–15 minutes, log out and back in, and try restoring or previewing the same backup again.

5. Contact Webflow Support

  • If the error persists across accounts and multiple projects, it likely requires Webflow’s internal team to investigate.
  • Go to Help & Support > Contact Support via your Dashboard and include:
  • The project name and ID
  • The backup timestamp(s) causing the issue
  • A screenshot of the error message

Summary

The “Snapshot not found” issue usually stems from temporary system problems or disrupted version history. Clear your cache, confirm the correct account, and contact Webflow support if the error continues across backups or projects.

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