How can I resolve the issue of being unable to test a password-protected page on my Webflow staging site? I would like the client to be able to access and test the staging site, but they are encountering the error message 'Password cannot be submitted' when trying to access the password-protected page. Can I get some guidance on this?

You're encountering the 'Password cannot be submitted' error when trying to test a password-protected page on your Webflow staging site, which prevents client access. This is usually caused by how the staging site is published or due to browser/caching issues.

1. Check That the Staging Site Is Properly Published

• Go to your Webflow Designer, then click Publish.
• Make sure your webflow.io staging domain (e.g., yourproject.webflow.io) is checked/selected in the publish settings.
• Confirm that the staging domain has the latest version of the site published.

2. Verify Password Protection Is Enabled on the Correct Version

• Go to Project Settings > Memberships & Access (or Pages if using individual page protection).
• Ensure password protection is enabled only where needed — either on a single page, folder, or the whole site.
• Double-check that you’re assigning the password to the staging version (if you're using separate domains for staging and production).

3. Use an Incognito or Private Browsing Window

• Browser cache or cookies may cause issues with submitting the password form.
• Open a private/incognito window, then go to your webflow.io URL.
• Try to enter the password again.

4. Avoid Custom Code Conflicts

• If you've embedded any custom scripts or form-altering JavaScript, those might interfere with the password form.
• Temporarily remove or disable custom code in the Site Settings > Custom Code to test if the issue persists.

5. Confirm the Correct Directory Is Password-Protected

• If you’ve protected a folder, but you’re sending your client to a specific page, ensure that page resides within that folder.
• Mismatched paths may result in unexpected behavior.

6. Re-Publish the Staging Site to Clear Errors

• After making any updates or disabling custom code, do a full re-publish:
• Click the Publish dropdown in Designer.
• Select the webflow.io domain.
• Click Publish to selected domains again.

Summary

The 'Password cannot be submitted' error on staging is often caused by staging-specific publish issues, custom code conflicts, or cached browser data. Use a private browser to test, ensure Webflow is publishing to the staging domain properly, and re-check password configuration under Project Settings. Re-publishing the staging domain usually resolves the problem.