Can Webflow automatically send the details of a form submission, including the contact information and service requested, to my client?
TL;DR
- Configure Webflow’s Form Notification Settings to send submissions to your client’s email.
- Use Zapier, Make, or webhooks for custom formatting, CRM integrations, or storage in other apps.
Yes, Webflow can automatically email form submission details to your client. You need to configure the form’s notification settings and optionally route submissions using webhooks or integrations like Zapier or Make.
1. Add or Update Form Notification Settings
- Go to Project Settings in Webflow.
- Navigate to the Forms tab.
- In the Form Notification Settings section, add your client’s email address under Send form submissions to.
- You can add multiple emails separated by commas (e.g.,
you@example.com, client@example.com). - Ensure the default “From Name” and “Subject” fields are descriptive, such as "New Service Request Submission".
2. Customize Form Content (Optional)
- The notification email will include all fields submitted via the form.
- If you want to control the exact layout or format, use third-party tools (Zapier, Make) to customize the email content.
3. Use Third-Party Automation (Optional but More Powerful)
If your client wants formatted emails, Slack alerts, CRM integration (e.g., HubSpot, Mailchimp), or Google Sheets storage:
- Use Zapier or Make (Integromat) to trigger on Webflow form submissions.
- Create a setup to send a custom email or send data to another app.
- In Webflow, go to Project Settings > Integrations, scroll to Form Submission, and add a Webhook URL provided by Zapier/Make.
4. Confirm SMTP and Delivery Reliability
- Webflow sends from
no-reply@webflow.io, which can sometimes be flagged as spam. - Advise your client to whitelist this sender address or check the spam folder.
- For more robust delivery, consider routing form data through a service like Formspark, Formcarry, or Netlify Forms and sending emails through a transactional email provider (e.g., Postmark).
Summary
Webflow can automatically email form submissions to you and your client by configuring the Form Notification Settings. For more control or CRM integration, use Zapier, Make, or a dedicated form backend.