How do I resolve issues with order confirmation emails and mobile optimization for ecommerce in Webflow?

Order confirmation emails not sending and mobile layout issues are common problems in Webflow Ecommerce that can typically be resolved with a few targeted fixes.

1. Check Ecommerce Email Settings

• Go to Project Settings > Ecommerce > Emails.
• Confirm that the Order Confirmation Email is enabled.
• Check the “From Email” – it must be a verified email (usually a Webflow-branded or domain-based email).
• If the sender email is not verified, verify your domain under Project Settings > Hosting (via Domain Verification).

2. Test Email Deliverability

• Create a test order using a real (but cheap) product and check if confirmation emails are sent.
• Check your spam/junk folder in the destination inbox.
• Ensure you're not using dummy/test email addresses from unsupported domains (e.g., @example.com).
• Use browser dev tools or Webflow’s site activity logs for any backend errors during checkout.

3. Ensure Email Design is Mobile-Responsive

• Webflow generates ecommerce emails using a responsive layout by default, but you can customize them in Project Settings > Ecommerce > Emails.
• Click Customize on the Order Confirmation Email and click the "Preview" on mobile icon in the editor.
• Adjust spacing, image size, and text alignment using Webflow’s visual editor for better readability on small screens.

4. Fix General Store Mobile Optimization

• Switch to the mobile breakpoints in Webflow Designer and manually review common ecommerce pages: Product, Cart, Checkout, and Confirmation.
• Use Flexbox and Grid carefully—ensure elements don’t overflow or collapse improperly on mobile widths.
• Resize product images and buttons for thumb-friendly tap zones (guideline: 44x44px or larger).
• Test your ecommerce flow end-to-end on multiple devices using Webflow’s built-in preview or an actual smartphone.

5. Test with Multiple Browsers and Devices

• Use browser dev tools (Device Emulation in Chrome/Edge) to simulate mobile responsiveness.
• Test email rendering in services like Litmus or Email on Acid to ensure consistency across email clients, especially for mobile.

Summary

To fix order confirmation email issues, verify your sender email and enable ecommerce notifications in Webflow settings. For mobile optimization, customize the email and site layout using responsive design principles and test across devices.