Can I get a refund for a Webflow template if my own images don't work well with the design?

Webflow generally does not offer refunds for templates due to design compatibility issues with your own content.

1. Webflow Template Refund Policy

• All template purchases are non-refundable, as stated in Webflow’s Template Marketplace Terms.
• This includes cases where your images, content, or brand assets don't fit well with the template’s structure or style.
• Webflow only considers refund requests in special situations, such as when a template is broken, has critical bugs, or doesn’t match its description.

2. What You Can Do Instead

• Contact the Template Author via the link on the template’s listing — they may offer help or suggestions on how to better integrate your content.
• Customize the template using Webflow Designer to better fit your images, such as adjusting layout grids, replacing background styles, or resizing containers.
• If necessary, you can start fresh using a free or different template or rebuild the design to match your content’s needs.

3. When Refund Exceptions May Apply

• Refunds are only considered if:

• The template has errors that prevent basic use.

• There's misleading marketing or incorrect features described on the template listing.

• The template fails to meet Webflow’s marketplace quality standards.

• In such cases, you must submit a support ticket with detailed screenshots and explanation.

Summary

Webflow does not provide refunds for templates if your personal content doesn't visually align with the design. Try customizing the template or contacting the author for support, but refunds are only issued for major technical or description-based issues.