Webflow sync, pageviews & more.
NEW

Why is my Stripe payment showing as incomplete with an error message "A request to create a PaymentIntent failed" in Webflow?

TL;DR
  • Verify Stripe is properly connected in Webflow and the Stripe account is fully active and matches Webflow's live/test mode.
  • Check that products have valid prices, the cart isn't empty, all required fields are filled, and no inventory issues exist.
  • If problems persist, inspect browser console errors or contact Webflow support.

Your Stripe payment shows as "incomplete" with the error "A request to create a PaymentIntent failed" because the PaymentIntent could not be generated due to a configuration or connection issue between Webflow and Stripe.

1. Check Stripe Integration in Webflow

  • Go to Project Settings > Ecommerce > Payments.
  • Ensure Stripe is connected properly by clicking Connect Stripe or verifying the existing connection.
  • If you recently updated your Stripe account settings (like country, bank info, or account status), it may affect the integration.

2. Confirm Stripe Account is Active and Fully Verified

  • Log into your Stripe dashboard, and ensure your account is:
  • Not in test mode, unless you are testing.
  • Fully verified and activated for live payments.
  • Stripe may block PaymentIntents if your account is incomplete or under review.

3. Use Correct Mode (Live vs. Test)

  • In Webflow’s Ecommerce settings, confirm whether you’re using Test Mode or Live Mode.
  • Your Stripe account must match the mode:
  • If Webflow is in Test Mode, Stripe must allow test payments.
  • If Webflow is in Live Mode, Stripe must be fully set up for real transactions.

4. Review Product Settings in Webflow

  • Go to Ecommerce > Products and check the following for each item:
  • Prices are set correctly and not zero.
  • Inventory management is not blocking the transaction (e.g., out of stock).
  • Corrupt product data can cause the PaymentIntent to fail.

5. Check Your Customer's Input

  • A PaymentIntent can't be created if:
  • The cart is empty.
  • Required fields are missing (e.g., shipping address).
  • The email is invalid or blocked.

6. Inspect Webflow Console Errors (Optional)

  • Use Chrome DevTools or browser console while reproducing the issue.
  • Look for any server-side errors or 400/500 status codes in the network tab during payment initiation.

7. Contact Webflow Support if Issue Persists

  • If all settings appear correct, the error might stem from a backend issue in Webflow’s Stripe integration.
  • Take a screenshot of the error and contact Webflow support through your account dashboard.

Summary

A failed PaymentIntent in Webflow typically means a misconfiguration in Stripe settings, mode mismatch, or invalid product/cart data. Ensure your Stripe account is live, connected properly, and matches Webflow’s mode. Double-check product and cart setup, and reach out to support if the error continues.

Webflow Resources
Webflow templates
Webflow inspiration
Rate this answer

Other Webflow Questions

Explore Logic tutorials
How can I increase the space between text and underline in Webflow, and can the line thickness be adjusted as well?
Why is my client's website showing a double 'www' and not loading when accessing the custom domain in Webflow? The A records and CNAME are correctly set up in GoDaddy.
Can alt tags be added to background images in Webflow for SEO optimization?
How can I fix the issue with two scrollbars and scrolling on the page beneath instead of the overlay in Webflow, when using the "projects overlay" feature on my portfolio website? Also, how can I resolve the problem of the horizontal scroll getting stuck on the live page? Is there a solution to the lagging vertical scroll in the preview mode, possibly related to the issue with the horizontal scroll?
What is the new feature that Webflow has announced for dividing layout/text into columns?
Can I host multiple client websites on Webflow using subdomains, similar to how I currently have it set up with my current hosting provider? I want to avoid needing separate hosting plans for each client and be able to use client billing.
What responsive issues am I encountering with Webflow on tablet breakpoints, specifically with an animation involving cards?
Is Webflow blocking the proxied requests when using a reverse proxy in front of it?
How can I isolate the specific class in Webflow to resolve links not wrapping in mobile view without breaking other components?
How can I use Webflow to dynamically adjust the column numbers and content order based on different devices and views?
How can I edit the text content in a dropdown menu in Webflow?
How can I exclude specific pages in Webflow from appearing in our sitemap and analytics, such as auto-generated certificates given to visitors who completed a basic training on our website?
How can I disable or delete a user login page in Webflow? I enabled it by mistake and can't find any helpful information on resolving the issue.
What is the solution for elements blurring and moving during animations in Webflow?
Why does Webflow wrap text with a div instead of a span when using the CSS selector ".class > span" in custom code? How can I get around this?
Can Webflow be used to call a CSS or JS file stored on a different server, instead of hosting them on GitHub?
How can I dynamically redirect to a CMS created after form submission in Webflow?
In Webflow, how can I hide specific elements in the footer (such as "Ramin Khaze The Difference" and "Schedule showing") when the URL contains a certain parameter, such as "?mls"? I am a beginner in coding and would appreciate any help. Thank you!
Can I capture a screenshot of a Webflow page on click and convert it to a downloadable PDF?
How can I alternate the layout of the image and heading for each collection item in a two-column format on Webflow?
How can I execute JavaScript code when clicking a specific button with a given ID in a Webflow project?
How can I disable the Webflow success or failure state for a sign-up form and display a custom thank you page using jQuery and the Webflow form submit state?
How can I create a vertical scrolling menu with Webflow, similar to the one on Apple's website, that switches to horizontal scrolling when the menu doesn't fit on one screen?
How can I change the language of the Google Maps embed from English to Arabic in Webflow?
How can I reduce the vertical space between lines within a bullet point in Webflow? Can I replace the bullet points with icons on the "Services" page?
How can the text color be changed for custom input fields on Webflow?
How can I add conditional visibility in Webflow to prevent a div from appearing on a published page if a CMS field is empty?
How can I stop a YouTube video from playing in the background in audio mode when I close a modal in Webflow?
How can I connect and use my JavaScript and CSS files for special functions and styles in Webflow?
How can I fix the "Ensure text remains visible during webfont load" warning in Webflow?