Can Webflow send a custom email to the user who submits a form on the website?
TL;DR
- Use Zapier, Make, or email marketing tools (like Mailchimp) to send custom emails triggered by Webflow form submissions.
- Alternatively, connect form backend services (like Formspree) or write custom code using email APIs (SendGrid, Mailgun) to automate user responses.
Webflow does not natively support sending custom emails to users who submit a form on your site. It only sends form submission data to the site owner or specified admin emails. To send a custom message to the user, you'll need to integrate third-party tools.
1. Use Zapier or Make (Integromat)
- Zapier or Make (formerly Integromat) can intercept Webflow form submissions and send emails.
- Connect your Webflow site to an email service (like Gmail or MailerLite) using these tools.
- In Zapier, set up a trigger for a Webflow form submission and an action to send a custom email to the user’s submitted email address.
2. Use a Form Backend Service (e.g., Formspree or Basin)
- Services like Formspree, Basin, or FormSubmit act as form handlers that allow auto-responses.
- Replace your Webflow form
actionURL with the endpoint from one of these services. - You can configure auto-responder templates in most of these services, which are sent to the user automatically on submission.
3. Integrate With Email Marketing Platforms
- Tools like Mailchimp, ConvertKit, or Klaviyo allow you to trigger welcome or confirmation emails.
- Use Zapier or Make to push form data from Webflow into your email marketing platform and initialize a response sequence.
- Be sure to get explicit consent to comply with GDPR or CAN-SPAM if you're using these for marketing.
4. Use Custom Code and Third-Party APIs (Advanced)
- You can add custom JavaScript to your Webflow site that sends data to a backend service or serverless function (e.g., Firebase, AWS Lambda).
- Your backend script handles sending a custom email to the user using an email API like SendGrid, Postmark, or Mailgun.
- This requires coding skills and appropriate hosting for your script.
Summary
Webflow forms cannot send custom emails to users out of the box, but you can achieve this using third-party tools like Zapier, Formspree, or email platforms. Choose the method that best fits your technical capacity and workflow needs.