What are the options to get real-time assistance with publishing issues on Webflow?
TL;DR
- Use Webflow live chat (available on paid plans) or the Community Forum for quick help.
- Check system status via status.webflow.com, submit support tickets via the Help Center, or use unofficial Discord/Slack channels for additional assistance.
If you're facing publishing issues in Webflow, there are several ways to get real-time or near-real-time assistance depending on your urgency and support plan.
1. Use Webflow's Live Chat (Available on Paid Plans)
- Live chat support is available to customers with a Workspace plan (either Freelancer, Agency, or higher) and Site plans on a paid tier.
- To use it, log in to Webflow, click the question mark (?) icon in the lower-right corner, and choose “Contact support.”
- If the live chat is online, you’ll see the real-time support option. Otherwise, you can leave a message for follow-up.
2. Visit the Webflow Community Forum
- The Webflow Community Forum is actively monitored by users, specialists, and Webflow staff.
- It’s not “real-time,” but responses are often quick—within hours.
- Be sure to include detailed info: your custom domain (if relevant), screenshots, and a share link to your site (if possible).
3. Use the Webflow Support Ticket System
- For Workspace Starter (free) users, access to support is via email-only through the Help Center.
- Visit Webflow University Help Center, select your issue category, and submit a request.
4. Check Webflow’s Status and Help Articles
- Go to status.webflow.com to confirm if a system-wide publishing issue is happening.
- For quick self-troubleshooting, browse {Webflow’s University guides}(https://university.webflow.com) with step-by-step instructions for publishing workflows, domain issues, and more.
5. Community Discord or Slack Channels (Unofficial)
- Webflow users have set up unofficial Discord and Slack groups where designers and developers help each other.
- Though not Webflow-supported, they can be faster than official channels in some cases.
Summary
For real-time publishing assistance in Webflow, use live chat (on paid plans) or turn to the Community Forum or unofficial channels for quick peer help. For non-urgent or complex issues, the support ticket system provides official assistance.